Cancellation & Modification Policy
OwlMeadow is a brand owned and operated by OwlsMatrix LLC. We aim to process and ship your order as quickly as possible. Therefore, requests for cancellations or modifications must be made within a short window after placing your order.
1. Order Cancellation
If you wish to cancel your order, please contact us within 6 hours of placing it. After this period, the order may already be in processing or shipped and cannot be canceled.
To request a cancellation, email us at [email protected] with your Order ID and “Cancellation Request” in the subject line.
2. Order Modification
Changes to your order (such as address updates or product swaps) can only be made within the same 6-hour window from the time of purchase.
After this time, we cannot guarantee changes as the order may have been forwarded to the fulfillment team.
3. Contact Information
If you have questions or need urgent assistance, contact us at:
- Email: [email protected]
- Phone: 1-800-829-4933
- Registered Office: 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA
- Vietnam Office: Vinhomes Smart City, Tay Mo, Nam Tu Liem, Hanoi 100000