Shipping & Delivery Policy

OwlMeadow is a brand operated by OwlsMatrix LLC. We are committed to providing reliable and timely delivery to all our customers across supported regions.

1. Shipping Locations

We currently ship to the United States and select international countries. If your country is not available at checkout, please reach out to us for assistance.

2. Shipping Methods & Rates

• Standard Shipping (Free): 7–15 business days (USA)
• International Shipping: 10–20 business days depending on location

We offer free standard shipping on all orders. Expedited options may be available at checkout for an additional fee.

3. Processing Time

Orders are usually processed within 1–3 business days. Once shipped, you will receive a confirmation email with your tracking number.

4. Order Tracking

All orders are shipped with tracking. You can track the shipment status using the tracking link provided in the confirmation email.

5. Delays & Lost Packages

Although we do our best to ensure timely delivery, delays due to customs or logistics providers may occur. If your order is delayed or appears lost, please contact us immediately.

6. Contact Information

• Email: [email protected]
• Phone: 1-800-829-4933
• Registered Address (USA): 1209 Mountain Road Pl NE Ste R, Albuquerque, NM 87110, USA
• Vietnam Office: Vinhomes Smart City, Tay Mo, Nam Tu Liem, Hanoi 100000